Selaquora - Professional window washing in Malaysia

Accepting These Terms

By scheduling a window cleaning, you confirm you’ve read and accept these terms. If you have questions or concerns, contact us before your service date. Continued use implies understanding and agreement.

Key Terms

Understanding a few terms will help clarify your experience with us.

“Service” refers to all window cleaning carried out by Selaquora and its staff.

“Client” means any person or business that books, requests, or receives our services.

“Site” or “property” means the home, building, office, or premises where window cleaning occurs.

“Agreement” covers this document and all policies noted on selaquora.sbs.

Service Usage

Service is provided to properties in Malaysia as described on selaquora.sbs. Bookings are subject to staff availability and confirmation. Please provide clear access for safe, effective cleaning.

Eligibility

Clients must be at least 18, or have a legal guardian if underaged. The service is offered to both individuals and registered businesses within Malaysia.

Proof of eligibility may be requested if needed.

Your Responsibilities

To help us provide smooth service, clients should:

Provide accurate service address, access instructions, and required contact details.

Remove valuables, fragile items, or obstacles from cleaning areas before the team arrives.

Inform staff of hazards, pets, or health and safety considerations at the property.

Follow reasonable instructions from our team during the cleaning visit.

Prohibited Uses

To protect you and our team, the following activities are not allowed:

Attempting to modify or interfere with our equipment and procedures during service.

Accessing or requesting services for locations prohibited by law or without owner consent.

Providing misleading, false, or incomplete booking information.

Physical abuse, verbal threats, or disruptive behaviour toward our staff under any circumstances.

Using services for purposes not described on selaquora.sbs.

Intellectual Property Rights

All content, branding, and processes related to Selaquora services are protected by law. You may not reproduce or use information found on our website or in our communications for commercial purposes without permission.

Your Input and Content

If you submit feedback, reviews, or other messages, you grant us permission to use this content for improvement.

Your Content Rights

You retain the rights to content you provide, but it may be included in our testimonials unless you request removal in writing.

Your Privacy Commitment

Selaquora protects your privacy as outlined in our Privacy Policy. Your personal data is kept secure and only used as described therein. Please review our separate privacy statement for more information.

See Privacy Policy

Important Disclaimers

Window cleaning may be affected by weather or property conditions. Results may vary, and full removal of all stains is not always possible.

Weather and Risks

Heavy rain, wind, or hazardous access may require rescheduling for everyone’s safety. We prioritise safe and responsible work at all times.

Limitations of Liability

To the maximum extent allowed by law, Selaquora isn’t liable for indirect damages arising from the service. Physical property damage due to neglect is covered as required by Malaysian law.

Indemnification

Clients agree to hold Selaquora harmless from claims arising from incomplete or inaccurate information given by the client, or lack of property access.

Dispute Resolution Process

If issues or disputes arise, we encourage prompt communication to find a solution.

Arbitration

If disputes cannot be resolved, they may be referred for arbitration in Malaysia as per legal requirements.

Clients are encouraged to contact us before pursuing formal channels.

Online Dispute Resolution

Clients may also seek help through Malaysian consumer protection authorities or an Online Dispute Resolution platform.

More information available here

Severability

If any part of these terms is deemed invalid, other sections remain effective as permitted by law.

Entire Agreement

These terms, along with other published policies, represent the whole agreement between you and Selaquora for window cleaning service.

Governing Law and Jurisdiction

These terms are governed by laws of Malaysia and disputes are resolved in its courts.

Ending Service

Clients or Selaquora may cancel bookings with reasonable notice. Severe misuse may result in immediate termination of service at our discretion.

Changes

We may update these terms by posting revised versions here. Continued use means acceptance of changes.

Contact for Clarifications

Reach our support team with questions or concerns about these terms.

Support email: content@selaquora.sbs

Support phone: +60 102-480 4494

Business address: Regus - Subang Jaya, Menara Summit, Subang Jaya, Selangor 47500 Malaysia

Terms and Conditions for Window Cleaning