Privacy Policy Statement

At Selaquora, we are committed to protecting your privacy and ensuring your personal information is secure. This policy outlines how we collect, use, and safeguard your details in Malaysia.

Information We Collect

We obtain personal data to provide effective window cleaning services and enhance your site visit.

• We may collect your name, address, email, and contact number when you request a service or submit a form.
• Technical details such as device type, browser, and anonymised IP address are captured for analytics and site improvement.
• Feedback, messages, and communications about appointments or service requests are securely stored.
• Information from cookies may be used to remember preferences on our site and manage advertising.

How We Use Information

Collected data helps us deliver and improve our window cleaning services according to your needs.

• To process requests, send booking confirmations, and respond to enquiries about our services.
• To contact you for scheduling, service reminders, or important updates related to your account.
• To analyse usage trends for service enhancement and troubleshooting technical issues.
• To ensure our advertising and communications on the website remain relevant and appropriate.

Legal Basis for Processing

We only process your data when necessary and with a lawful reason as required under Malaysian regulation.

Your consent allows us to use your information. We may also process data to fulfil contractual obligations or comply with legal requirements relevant to our service.

Sharing Information

We never sell your personal data. Information may be shared under limited situations to support service delivery.

• Your data is shared with trusted staff or contractors strictly for operational and support purposes.
• Third-party services, such as payment processors, may have access for payment or communication purposes.
• We may disclose required information if legally requested by Malaysian law enforcement or regulatory authorities.

Data Security

We implement safeguards, both technological and procedural, to protect your data from unauthorised access, disclosure, or loss. Our systems are monitored and regularly updated to address evolving security needs. We only retain data for as long as necessary to serve your request or where required by law.

Your Rights

You have several rights under data protection laws in Malaysia.

• Right to access and request your stored personal information.
• Right to correct or update any inaccurate data we hold about you.
• Right to withdraw consent for future processing at any time.
• Right to request erasure of personal information unless restricted by law.

Cookies and Tracking

Cookies help us remember your preferences and improve your experience. You can control or disable cookies in your browser settings.

Read Cookie Policy Read Cookie Policy

Contact Us

For questions about privacy or to exercise your rights, please contact us using the information below.

Policy Changes Notice

Updates to our privacy practices will appear on this page. Please review periodically for changes.